Official Publication of the Minnesota State Bar Association


Vol. 61, No. 5 | May/June 2004
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 Toward an Ideal System for
Delivery of Legal Services
By James L. Baillie

The greatest challenge facing our profession is the delivery of civil legal services to low- and middle-income persons.  It seems to be an intractable problem and we have no clear sense of whether we are making progress.  It is our profession’s Achilles heel.  If we do not meet the challenge, we will continue to be seen as serving high-end legal needs and leaving others without the help they need.  We need to make the problem of delivery of legal services to low-and middle-income individuals our profession’s problem and we all need to be personally involved in finding the solutions that will be part of an ideal system.

For some this is a problem to be addressed by contributing more money to our staffed legal services and judicare providers.  I believe in those programs as an important part of an ideal system and in the need for additional funding for them, but continued efforts to increase funding are not nearly enough.  We have worked very hard at increasing the resources for legal services with only moderate success.  Moreover, raising funds for the services to be provided by others makes civil legal services our charity and charity will not be enough.

Pro bono legal service, which I have advocated throughout this year, is another very important part of an ideal system.  We need to bring to bear the resources of the 20,000-plus attorneys who live and practice in Minnesota who could step forward — helping people in court with, for example, family law problems and landlord-tenant disputes, but also helping the thousands of small businesses that start without legal assistance whose success would strengthen our community and helping the small nonprofits that are important in our community.  Funding pro bono programs that match clients that need these services with lawyers who are able to provide those services is also a critical part of an ideal system.

But those together would not be enough.  There is an “elephant in the room.”  That elephant is that to a large degree we are also not delivering the needed services to the middle class.  That presents other difficult issues.  That leads into the difficult area of partial fees for services provided through organized programs.  Partial fees could partially support the programs and partially support the lawyers.  But we would prefer not to have organized programs replacing the market delivery of services to a significant extent.

Thus, an ideal system of delivery of legal services has a large component of “privatization,” — ways in which market services can be provided for fees the clients can afford and from which the attorneys make a decent living.  We need innovative ways to make services available from private attorneys — from “unbundled legal services” to remote services provided via the Internet and other innovative methods of delivery.  If we can help develop a system that brings more services to the middle class through private attorneys, that would help create the political constituencies (the middle class and lawyers generally) we need to support an ideal system that includes a mix of publicly funded and privately funded services. 

Law reform is another important component.  We need “delegalization,” — more problems solved without the need of formal legal proceedings.  We need to clarify and simplify our substantive laws and our procedures so that people can help themselves, or need less legal services, and can afford to pay for legal services they really need.  We especially need to solve the problem of family breakup, marriage dissolution, and child custody by reducing conflict and moving toward a system that needs less lawyer help.  It is these cases, which are so often not handled by lawyers, which are lined up at the doors of legal services and pro bono programs and threaten our existing system. 

Will these together bring us to our goal?  “Unmet legal need” is an amorphous concept.  The most comprehensive legal needs study, which I was privileged to review and critique in early draft form, was published by the American Bar Association in 1993.  It taught me that there is a lot of “gray” as to what is a “legal need,” and to which needs we might expect our society to devote resources to reach an acceptable level of justice. 

Our traditional (and accurate) message that we meet no more than 20 percent of legal needs of the poor is in some ways self-defeating because it makes the goal seem unattainable.  I think that when we recognize the variety of levels of legal needs and apply all of the methods described above, we can reach a goal of delivery of legal services to both low-and middle-income people — and get much closer to an ideal system.  The solutions are coming together from various directions.  We are getting close to being able to imagine and articulate an ideal system that is achievable.

The greatest satisfaction for me as a bar leader is association with the hundreds of lawyers who do recognize these needs and, without personal agendas, are working together building programs, refining the law, and providing the services.  I greatly enjoy the association with those leaders, as well as the many other bar leaders who are addressing the other important needs of our members, the profession, and the public.  To all of you, thank you for the privilege of associating with you this year.


JIM BAILLIE is president of the Minnesota State Bar Association.  A shareholder in the firm of Fredrikson & Byron, P.A., he concentrates his practice in business bankruptcy and insolvency law and related litigation and business transactions.