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The MSBA's Practice Management Section Presents


"Creating a "Wow" Customer Service Experience"

Whether we realize it or not, our business success as professional service providers depends on our quality of customer service. Every call, e-mail, meeting and transaction with our clients speaks volumes about our service strategy and how we value our clients. John Tschohl is a national expert on customer service and in this fast-paced lunch seminar he will cover how to create word of mouth enthusiasm and loyalty from your clients about your practice.


John Tschohl, Service Quality Institute
For the last 31 years John Tschohl has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment and the power of the social media he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

1 hour of Law Office Management CLE credit approved
(event code: 170688)



Date:   Wednesday, September 12, 2012
Time:   11:45 a.m. to 1:00 p.m.
Location:   MSBA Offices
600 Nicollet Mall, Suite 380 Minneapolis, MN 55402 


Section Members:  $10.00
Join the Section and Attend this CLE at no additional cost:  $29.00
MSBA Members (But Not PM&M Section Members):  $20.00
Non-MSBA Members: $30.00
Law Students:  $10.00

Teleconferencing is available. Request instructions when registering or contact Jennifer Carter prior to September 10, 2012. Instructions will be distributed on September 11, 2012, via email.

Cancellation Policy:

Refunds will be processed for cancellation requests received in writing on or before noon on the registration deadline. Requests should be directed to the event contact person listed at the bottom of this notice. Cancellation requests received after this time are not eligible for refunds. You may send a colleague in your place if you are unable to join us and the registration deadline has passed.

Requests for an exception to this policy should be directed to Nicole Battles, Section Services Director, by e-mail or at (612) 278-6336.